Business Days & Hours
Available Mon To Friday, 9 am to 5 pm, Except Public Holidays.
We appreciate you taking the time to visit our store today! If you have any questions about any of our products, please feel free to contact us.
Our endeavor is to act to your requests at the earliest. Expect Delays over Weekends and Holidays. Mails and Orders received in 2nd half Friday or over the Weekend and National Holidays will be processed in the next 3 - 5 Business Days.
Do I need to set up an account to place an order ?
You do not need an account to shop at Decozen Store. However, you will be able to enjoy a whole host of additional benefits if you register with us, such as:
- Tracking your orders and reviewing past purchases
- Previewing new collections and receiving emails on our latest news and New In items
- Saving your address details for a faster shopping experience when you visit us next time.
What can I do if I have trouble logging in to my account ?
If you are a registered user and forget your password, click on 'forgot password' and you will receive an email with instructions on how to reset it. For any other technical difficulties, please contact us.
How do I access my account ?
Any changes to your information can be made in the My Account section.
Will my details be confidential ?
We take data protection very seriously here at Decozen Store. Information you provide to us via our Website is stored on secure servers. For full details on how we handle data, please read our Privacy Policy.
Gift Wrap & Message
As of now, we do not provide the gift wrap and message service.
How do I shop by Category ?
To shop by Category, use the navigation bar on the header of the page. Find the Department and click them to view the collection. We have Home Décor, Wooden Décor, Candles & Lanterns, Bath Décor, Placemats, Table Linen, Napkin Rings, Cushions, Organizers, Planters.
How do I search for a specific item ?
Click on the search magnifying symbol icon on the top right hand side of the home page and type what you’re searching for. If you do not see any results, it’s because we do not stock what you’re searching for. We are open to our customers' needs, so if you’d like us to stock something please get in touch with by mail on Contact us.
When does Decozen Store host Sales ?
Register for email updates to be notified on sale dates and further reductions.
Decozen : Free Standard Shipping and Easy 14 - Day Return
Placing an Order
Contact Details
Please ensure your email id, phone number, delivery address is double checked and complete for us to serve you and reach out for any updates. We regret at this point we cannot ship to P.O. Box.
Order Discrepancies
If you find a mistake with your order, or if you fail to receive it within the expected shipping time, please contact us immediately. Please report any item discrepancy or damage within 30 days of ordering so we can research and review the issue in a timely manner.
Address Change
Unfortunately, the shipping address for an order cannot be changed once the order has been placed.
Order Cancellations
In case you change your mind, Orders can be cancelled within 2 hours of placing the order.
Shipping & Delivery
Free Shipping Terms & Conditions
Standard Shipping in North America is on us. Applies to standard shipping and handling within the U. S., excluding Alaska, Hawaii, Puerto Rico, and International Shipping. Does not include Standard Plus, oversized, or other special delivery charges.
Standard Shipping Delivery:
10 to 14 days from order in N.A. excluding Alaska, Hawaii, Puerto Rico, and International Shipping
Order Processing time
The time we need to prepare an order for shipping varies. You can expect 1 to 3 business days. For International Orders it may take longer depends on documentation. There can be exceptions during Holidays, Storms and Seasonal Rush.
Shipping Delivery
We will do our best to have your product reach you at the earliest but cannot guarantee them. Actual delivery time will depend on the shipping method you choose from Standard or Express. The Shipping times are subject to Season time, Storms and Efficiencies of our logistics partner. We have USPS, FedEx, UPS as our Logistics partners.
Customs and import taxes
International Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
Returns & Refunds
Your order will be accepted for refund or exchange if returned in original condition and packaging, within thirty (30) days from the delivery date. The returned item(s) must be accompanied by the original receipt or a copy in the case of a partial return.
At Decozen, we respect and value every customer. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Please retain original packing and labels for returns.
- Contact Us with your order details and reason for return.
- We will share the Return Shipping Label by Mail within 5 business days of your return approval.
- Ship eligible returns prepaid and insured, and include a copy of the receipt so your credit can be easily processed.
- Ship to Address:
Decozen, LLC
1016 Windward Ridge Parkway,
Alpharetta GA 30005
USA
Refunds will be credited to the original form of payment. The following rules apply:
- Our Handcrafted products are Fragile and we pack & ship with extra care. Returns should be in original packing. Please ensure that we receive Product and Packaging back in Saleable condition.
- Returns are accepted within 14 days of order receipt.
- Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging.
- Items identified as "final sale" cannot be returned.
- Decozen reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
- Please allow 10 to 14 days for processing your return.
- You’ll receive a replacement once we receive the item back if the item is in stock.
- Please allow up to 7 days for refunds and exchanges to be processed.
- Mail Updates will be shared for your comfort, still you may reach out to us on Contact Us.